10-year warranty on LG washing machines

Buyers who blindly trust advertising and buy LG washing machines expect free ten-year service. Where does this figure come from? Is it true that the manufacturer provides a 10-year warranty on LG washing machines? Let's look into the details.

Real warranty periods

In addition to the standard 1-year warranty, the South Korean company offers an additional one-year warranty, which provides free repairs of washing machines for 2 years after the machine's purchase. For 24 months the manufacturer LG I am ready to repair the washing machine free of charge, of course, if the owner followed all the recommendations for using the device.

During the warranty period, the manufacturer undertakes to repair the machine, including replacing the machine, if the breakdown occurs due to a manufacturing defect.

The warranty is immediately voided if the inspection reveals that the owner violated the equipment's operating instructions. Therefore, to qualify for a free repair, you must strictly follow all manufacturer recommendations regarding installation, connection, and use of the washing machine.

Why do advertisements so often mention the phrase "10 years"? In reality, this isn't a warranty period, but rather the estimated period of trouble-free operation of the inverter motor found in modern LG washing machines. The manufacturer doesn't guarantee that the motor will function reliably for this exact period; it's merely an educated guess. Ten years of free service is just another marketing ploy to attract buyers.

Let's study the warranty card

After purchasing a washing machine and receiving a warranty card, it's best to immediately review the information provided in the document. It specifies what defects are covered by the warranty. Manufacturers are willing to repair the machine free of charge only if any manufacturing defect is detected. For example, a user might contact a service center if the washing machine is leaking, making a lot of noise, spinning poorly, or not working properly with buttons, etc.

Before undertaking a free repair, brand representatives will conduct an inspection to determine whether there is indeed a manufacturing defect.

LG typically provides an extended warranty on the motor and control unit. These components are where manufacturing defects are most often found. The modules are installed manually, so the company always takes human error into account and is ready to resolve any issues caused by manufacturing errors.

The warranty is easy to lose

To obtain warranty repairs, you must strictly adhere to the manufacturer's operating instructions. The first requirement is that the washing machine must be installed and connected to the electrical system by a certified technician. Many customers are unable to qualify for free service precisely because this requirement is not met.

Owners don't even think twice about installing the machine, and quickly do it themselves or with the help of a self-taught, uncertified technician. This immediately voids the warranty. The appliance must be connected strictly according to all regulations, with the assistance of a service center specialist.

To ensure your washing machine requires qualified installation, contact an LG service center. The technician who performs the installation will provide you with all necessary documentation confirming the quality of the installation.

The buyer will lose the right to free service if:

• the installation of the machine was not performed by a specialist;
• the washing machine was not connected to the outlet directly, but through an extension cord;
• items not intended for automatic washing were spinning in the machine;
• There have already been attempts to repair the machine on your own, which involved partial disassembly of the body;
• When starting the washing machine, the transport bolts were not removed from it;
• the requirements for transportation and storage of the unit were violated;
• force majeure circumstances occurred (fire, flood, etc.);
• the warranty card was filled out incorrectly;
• The machine was used for business purposes.

The warranty only applies to washing machines imported into the country through official channels. All equipment must have certificates of conformity. Therefore, it's important to request the accompanying documents from the seller to avoid purchasing an unlicensed device.

Official LG washing machines have a special “EAC” or “PCT” symbol.

The manufacturer may refuse warranty repairs if the nameplate with the machine's name and serial number is damaged. Therefore, it is important to monitor the condition of the information sticker.

We "force" you to fulfill your warranty obligations

If you believe the defect you've identified is covered by the warranty, you should contact an authorized LG service center as soon as possible. Employees will ask you to present a purchase receipt and warranty card. In the absence of documents, the company has the right to refuse free maintenance of the equipment and offer repairs for a fee.

If you notice a problem, call LG service. Before calling a technician, it's best to carefully review the warranty card—it usually lists all the situations and issues covered by the free repair. Often, technicians who come to diagnose your appliance don't mention the issues covered by the warranty. Therefore, it's best to research everything yourself.

If the diagnostics determine that the problem is covered by the warranty, the company will undertake repairs. This can be problematic with deadlines – service centers often miss them. It's best not to remain silent, but to respond immediately to any repair delays with a complaint.

   

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