Warranty for Bosch washing machines

When purchasing a brand new Bosch washing machine, buyers expect it to function flawlessly for many years. But sometimes, a new appliance starts to malfunction or stops altogether. As a result, the user has spent a considerable amount of money and is left with a mountain of unwashed laundry and a faulty "home helper." A Bosch washing machine warranty will save the day for conscientious consumers. How can you exercise your legal rights as a consumer? How can you get free warranty repairs and avoid voiding the warranty prematurely? You'll find answers to these questions now.

Duration of warranty service

Bosch offers a minimum warranty of one year for most washing machines. This is fully compliant with current Russian legislation. Some models come with a two- or even three-year warranty.

When purchasing a Bosch washing machine, the buyer receives documents confirming their right to free warranty service for a specified period. When purchasing a Bosch washing machine, the buyer has the right to extend the warranty for a period of 1 to 5 years. Warranty extensions are charged separately at Bosch's rates.

What breakdowns does it cover?

A Bosch washing machine is a technically complex machine. Any number of things can break down, including:

• the tank will leak;
• the heating element burns out;
• the drain pump breaks down;
• burst the inlet hose;
• the door locks stop working, etc.

There's no point in listing all the possible breakdowns. The warranty repair shop is obligated to repair any breakdown if it's caused by a manufacturing defect (fabrication error). Or if the breakdown occurred as a result of improper storage of the equipment prior to its sale to the buyer. Therefore, the manufacturer will repair any breakdowns that occur within the warranty period, free of charge, under warranty.

The warranty does not cover damage to your Bosch washing machine during shipping from the store, so you should carefully inspect the appliance after the movers bring it to your home.

How to avoid losing your warranty?

A Bosch washing machine user cannot count on warranty repairs in all cases. If the warranty terms are not met, the user loses the right to free repairs. A technician at an authorized Bosch service center identifies the violation and draws up a special report. If you lose the free repair, you have the right to request that the technician repair the washing machine for an additional fee, according to the service center's price list. In what cases can the user lose the warranty?

1. If the installation and connection of the Bosch washing machine was not carried out by certified specialists, and as a result of unqualified installation, a breakdown occurred.
2. If the machine breakdown occurred as a result of using an extension cord.
3. If a foreign object gets into the drum and causes a breakdown. For example,a bra underwire got into the washing machine and punctured the tank. This could very well result in warranty denial, as bras and other potentially hazardous items of clothing should be washed in a special bag.
4. If the technician discovers that the machine has previously been subjected to unqualified repairs, etc.

The latter situation is highly controversial. There have been cases where unscrupulous sellers have offered Bosch appliances for sale that have undergone improvised repairs. As a result, the buyer, without even knowing it, purchased an appliance with a potentially voided warranty. What can be done in this situation? How can one prove that the appliance was repaired before purchase? Even an independent expert cannot answer these questions.

To maintain the warranty during the warranty period, the user should not open the Bosch washing machine's casing or expose it to adverse mechanical impacts. The user should also operate the machine strictly in accordance with the instructions.

How to call a technician?

No matter how long your washing machine's warranty lasts, you can always count on qualified technical support from technicians at authorized Bosch service centers. To request a paid in-home service, simply call the number listed on your warranty card and wait for the technician to arrive.

To receive a free warranty repair, please have your passport and warranty card ready and sign up for a repair by calling the service center. At the appointed time, a technician will come to your home, review your warranty card and other documents, inspect your machine, and determine whether it's eligible for free warranty repair. If everything is OK, the technician will attempt to fix the problem on the spot or bring the machine to our repair shop.

   

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