Washing machine warranty

When purchasing a washing machine, it's crucial to review the documentation included with the model. This includes the user manual, technical data sheet, and warranty card. Washing machine warranties typically last one to two years. During this period, the manufacturer is responsible for the proper functioning of the appliance. If a breakdown occurs within this period (not due to the user's fault), the buyer has the right to request a free diagnosis and repair at a service center, or insist on a replacement. Let's explore what cases are covered by the warranty and why repairs may be denied.

When does it work?

First, let's clarify in what cases you can file a claim against the manufacturer. Not every damage to the machine is covered by warranty. Regardless of the brand of the washing machine, the warranty covers breakdowns caused by manufacturing defects. Thus, the user can confidently request free service at a service center or a replacement machine if it does not spin clothes effectively enough, does not wash clothes well, is too noisy, does not completely rinse the detergent from the dispenser, etc.

Upon receiving a warranty claim, the service department will test the washing machine to ensure it is not defective.

If your washing machine breaks down due to user error, such as improper transportation, overloading the drum, failure to follow instructions, etc., the damage will be considered out of warranty. In this case, you'll have to pay for the repairs out of pocket.

Warranty lengths vary among washing machine brands. For example, after-sales service for LG or Samsung machines is three years, while Bosch offers up to two years. These major manufacturers typically provide warranties on the washing machine's core components: the electric motor and control module. Experience shows that these are the areas where manufacturing defects are most often reported.

Why might they refuse?

To ensure the washing machine's warranty is fully valid, the buyer must follow certain rules. First, when purchasing a washing machine, you must not refuse professional installation services. Self-installation is prohibited in this case, as the manufacturer will completely void these warranties. If the new machine breaks down while being connected by a technician, the user is not obligated to pay for either the technician's work or the repairs.

Repairs under warranty will also not be possible if:

• a household extension cord was used to power the machine;
• the machine washed items that were not suitable for washing in such equipment;
• the user tried to repair the unit himself: disassembled the body, removed some of the internal elements of the machine;
• The warranty card is filled out with errors.

The warranty period gives consumers the confidence that if a manufacturing defect is discovered, the manufacturer will repair the machine at its own expense. However, it is important to strictly follow the operating instructions for the machine to ensure that any defects discovered are not covered by the warranty.

Let's take advantage of the guarantee

Thus, any customer who complies with the manufacturer's requirements for connecting and operating their washing machine can have the machine repaired free of charge if it malfunctions due to manufacturing defects. Any malfunction of the washing machine must be reported immediately after the malfunction is detected. Repair service employees will definitely ask the applicant to present a set of documents confirming the right to free service.

During the warranty period, the buyer is obliged to retain the payment receipt for the washing machine and the warranty coupon in order to be able to present the documents at the service center.

Without a receipt or warranty agreement, the repair service reserves the right to refuse the customer's request. Alternatively, specialists will offer to repair the equipment, but at the customer's expense.

It's not uncommon for service center employees to mislead customers by telling them that a defect isn't covered under warranty. To avoid being deceived, it's important to understand which types of problems are covered by free service. The manufacturer clearly states this information in the warranty card. Armed with this information, you can confidently defend your position.

When purchasing a washing machine from a well-known brand, such as Samsung, LG, or Bosch, the buyer can count on reliability and high build quality. However, even these trusted manufacturers can experience production issues. To protect consumers, companies set a fairly long service life, guaranteeing trouble-free operation. During the warranty period, the manufacturer undertakes to correct any defects in the washing machine if the user discovers a manufacturing defect. But again, it's important to remember that the warranty on washing machines will only be valid if the basic rules for transporting, installing, and operating the equipment are followed.

   

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