Electrolux Washing Machine Warranty

Before purchasing a new appliance, it's important to not only read reviews and product specifications but also find out what warranty the manufacturer offers. If the warranty card has a store stamp and you have the receipt, your Electrolux washing machine will be covered by a one-year warranty from the date of delivery. Otherwise, the warranty period is calculated from the date of manufacture.

When is the warranty valid?

The manufacturer is obligated to correct any product defects discovered within one year of use. However, this rule does not apply if the defect arose due to poor transportation, third-party actions, or force majeure.

Therefore, carefully inspect the product when purchasing and raise any complaints directly with the store. It's best to call a professional for washing machine installation, as damage due to improper installation is not covered by the warranty.

Defects that can be corrected free of charge

Warranty repairs are free, regardless of where they are performed (in a workshop or at home). The equipment must be readily accessible for repairs. The average service life of Electrolux products is ten years. After this period, the company is no longer responsible for the quality and safety of its products.

Important! Washing machines with inverter motors manufactured after April 2013 are covered by a ten-year warranty.

The warranty on removable parts (grilles, trays) is 3 months. It does not cover quickly wearing components (lamps, filters, etc.). After replacing a part, the warranty period does not increase and continues to run from the date of purchase.

Why did you refuse?

Unfortunately, you can't always count on free repairs. Cases not covered by warranty are described in the warranty card or accompanying appendix. For example, a washing machine may be damaged during installation, such as being connected to hot water instead of cold. Other situations in which warranty repairs are not possible include:

• connection to an electrical network that does not comply with GOST 13109-97;
• failure of the product as a result of a natural disaster;
• intentional mechanical impact;
• glass ceramics broken during transportation.

These include improper use in high-humidity areas, easily identified by traces of corrosion. These include damage caused by insects and animals (cockroaches, rats, etc.). You will be denied coverage if the previous repair was not performed by an authorized service center.

Looking for a service center

The dealer usually provides service center addresses. The necessary information is also available on the Electrolux website (menu > "Support" > "Warranty"). There, you'll find the address of the nearest center where you can get warranty repairs. The only drawback is that the service center list doesn't allow you to specify the city: you only see a link to a map, street address, and phone number, which makes searching somewhat difficult.

You can also register your washing machine here, which will make it easier to contact technical support. You can also download the manual for your model and find original components. If you have any questions, please call the toll-free Electrolux hotline at 8 (800) 200-35-89.

   

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