Siemens Washing Machine Warranty

When purchasing a washing machine, the consumer receives a special coupon along with the manufacturer's documentation. This document allows the consumer to receive free service at a service center for a certain period after purchase. However, to take advantage of the warranty on a Siemens washing machine, it's important to know exactly how long the manufacturer's warranty applies. It's best to understand the details of free repairs immediately after purchase.

Warranty duration

All customers who choose a Siemens washing machine can count on a year of free service. Warranty repairs for major components can be requested within the first three months of use. If you need repairs or maintenance, please contact the service department online or call the single hotline number 8 (800) 200-29-62. Calls within the Russian Federation are free and available 24/7.

After you submit a request, service technicians will visit your home. They will diagnose and repair any problems. If necessary, they will deliver and replace parts and provide recommendations for proper operation of the appliance. You can learn more about service on the official Siemens website.

What are the requirements?

When purchasing household appliances, never forget about the documentation. Even perfect appliances break down after many years of use, but there are also malfunctions due to manufacturing defects. These often become apparent within the first few weeks of operation. To ensure you have access to warranty repairs, check the following when purchasing a washing machine:

• availability of a coupon;
• the document is filled out correctly: date of purchase, store seal, your signature and the manager’s signature;
• availability of all components specified in the technical documentation;
• absence of mechanical damage to the product.

Important! If you forgot to include the purchase date on the receipt, the warranty period will begin from the date of manufacture.

Chips, dents, and other defects on the casing are unacceptable. These indicate external physical impact, which could also have affected the washing machine's internal components. In this case, specialists will likely refuse to accept the appliance for free repair.

Paid warranty

Siemens offers consumers the opportunity to extend their warranty with an extended service certificate. How long is the warranty in this case? You pay 2850 rubles for an additional year or 3750 rubles for two, and you can enjoy peace of mind for another couple of years. For more information on the program terms, please call the number listed above.

A specialist call and provision of new parts are provided free of charge only if faults covered by the manufacturer's warranty are detected.

The first year of operation passes quite quickly, so purchasing a certificate seems like a good deal.You don't have to make regular payments - just a one-time payment. The agreement takes effect immediately after the standard one-year warranty expires. The necessary documents can be completed any time during the first year of operation.

Cancellation of warranty

Warranty repairs are provided subject to the consumer's compliance with certain requirements. Failure to comply with these requirements voids the warranty. This primarily applies to situations involving improper installation and operation of the equipment. Other points include:

• damage to goods due to improper transportation;
• design changes made by third-party craftsmen;
• malfunctions associated with overload of the electrical network;
• absence or unclear inscription of the serial number on the body.

Warranty repairs will also not be available in the event of a breakdown due to natural wear and tear: a burnt-out light bulb, filter contaminationAccording to the manufacturer, Siemens equipment has a service life of 10 years. After that, it is considered worn out.

   

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