Samsung Washing Machine Warranty

Any appliance can break down. The same applies to Samsung washing machines. They can break down even before the warranty period, despite their renowned durability and reliability. To understand the specifics of Samsung washing machine warranties, the difference between the warranty period and the service life, and more, read this article.

Warranty and service life

So, the difference between a warranty period and a service life is fairly easy to understand. A machine's service life is determined by the manufacturer based on certain model features, materials, and other factors. In other words, the manufacturer simply gives potential buyers a rough estimate of how long their device will last.

The warranty period is a bit different. If the device breaks down before the warranty period expires due to a manufacturing defect or incomplete parts, the manufacturer (in this case, Samsung) is obligated to repair the device. The warranty period imposes certain obligations on the manufacturer, unlike the service life.

A washing machine's service life is typically calculated from the date of manufacture, unless otherwise specified in the user manual. For example, modern Samsung machines have a service life of 7 years if all operating instructions are followed. However, warranty periods depend on the country where you purchase the machine, as different countries have different trade laws. For example:

• In our country, the car warranty period is 1 year;
• in the Republic of Belarus - 2 years;
• in Azerbaijan - 1 year;
• Georgia – 1 year;
• Armenia – 1 year.

Please note! The warranty periods listed may vary depending on the model. For example, premium Samsung machines have a longer warranty period.

When is the warranty valid and when is it not?

But before you contact the manufacturer to request repairs before the warranty period expires, understand the warranty coverage. Just because you received a warranty card doesn't mean the manufacturer will repair your machine in any case. Repairs will only be performed if a manufacturing defect is discovered. If you break the machine yourself, the warranty is void.

For example, you can contact the warranty service if the machine is not spinning properly, vibrates excessively, etc. The repair service will inspect the device and determine whether the cause of the breakdown is a manufacturing defect or improper operation.

It's worth noting that Samsung may offer longer warranties on certain machine components, such as direct-drive units and their control modules (although these components fail far less frequently than others).

Don't wait for warranty repairs

The warranty period is designed to give buyers confidence that their machine will be repaired if a manufacturing defect is discovered. However, to receive this service, they must also meet certain conditions. For example, when purchasing a unit, you must not refuse professional installation.

If you choose to install the machine yourself, the manufacturer is no longer responsible for any damage (as you could have damaged something during unprofessional installation). However, if a professional installer damages something during installation, the company will pay for the repairs and waive the installation fee. There are also several other situations in which repairs are not covered under warranty:

1. If you used an extension cord when connecting the machine to the power supply.
2. If you used the machine to wash items that should not be washed in it (this is usually indicated in the instructions).
3. If you have undertaken repairs yourself before calling the repair service.
4. If your warranty card is filled out incorrectly.

We receive warranty service

Therefore, by knowing the warranty period for your purchased appliance and following all the specified rules, you can always count on having your appliance repaired in the event of a defect (usually, the warranty coverage is specified in the receipt). Getting a repair is quite simple. If a problem is detected, contact the service center. They will inspect your washing machine and determine whether it is defective or not.

If the defect is confirmed, you will receive a repair; if not, you will be offered to have the device repaired at your expense. In this case, employees must verify which store you made the purchase in and whether you have a receipt and contract. If they are missing or you have lost them, service center employees have the right to refuse you repairs.

Be careful! Research the types of damage covered by the warranty, gather the necessary documents, and verify that the defect is indeed a manufacturing defect. If everything is in order, feel free to request warranty repairs!

It's best to obtain such information directly from the manufacturer, as service center employees may sometimes try to deceive you. If you clearly understand all the terms, your rights, and the company's rights, you'll likely avoid any problems.

   

1 reader comment

1. August 1, 2022 at 4:20 PM

   Anna:

   It's a complete disgrace, a disgrace... 7 years of service and a one-year warranty, this shouldn't be the case. The machine isn't cheap. It worked for four years, and now what, a new one? Repairs aren't cheap either.

   Answer