Warranty repair of LG washing machines

Despite the fact that machines from the South Korean manufacturer are considered very reliable, warranty repairs for LG washing machines are not uncommon. If your appliance breaks down through no fault of your own, you should contact a service center. If an inspection reveals a manufacturing defect, the appliance will be repaired or replaced free of charge. Let's look at when warranty repairs are eligible. We'll explain how long warranty coverage lasts and the free service period the brand offers for its washing machines.

Contact the service department

Many people don't know how long their appliance's warranty lasts or where to turn if a problem occurs. So they repair the appliance themselves, spending their own savings on repairs. More knowledgeable users always contact an authorized service center, asserting their right to free service.

How can I notify the manufacturer that my recently purchased washing machine is not functioning properly? There are several ways to do this.

• Contact LG support. You can call LG representatives at 8 (800) 200-76-76. Those living in Moscow and the Moscow region can call 8 (499) 677-76-76.
• Submit a request through the LG website. To do this, go to the "Support" tab and click "Repair Request."

When requesting warranty repairs, please include the model, serial number of your washing machine, type of breakdown, and contact information for feedback.

After receiving your request, a brand representative will contact you by phone to clarify the details of the problem. A technician will then schedule a visit to assess your washing machine. If the problem is genuine, the machine will be picked up for inspection and repair.

You can also track the repair progress on the LG website. All information is displayed in your personal account. If you have any questions, you can always call customer support at the phone numbers provided for further information.

LG's main and additional obligations

How long can a vehicle owner expect free repairs? LG offers customers a two-year warranty on washing equipment. This period consists of the traditional 12 months and an additional year of commitment.

Warranty repairs will only be possible if the owner of the equipment complies with certain rules.

When can you expect a free repair? Only if the owner complies with the operating, transportation, and storage rules for the equipment. If an inspection reveals that the breakdown was caused by the user, the automatic washing machine will require a fee for repair.

Warranty limits

Upon receiving the warranty card, it's best to immediately review the information contained therein. Keep in mind that the manufacturer will only repair the machine free of charge if the breakdown is due to a manufacturing defect. The buyer has the right to contact the service center if the washing machine leaks, spins poorly, makes excessive noise, fails to flush the detergent dispenser, etc.

Please be aware that before repairing your washing machine free of charge, service center specialists will conduct a diagnostic. If the examination reveals a manufacturing defect, the faulty components will be replaced free of charge. If the malfunction is determined to be the user's fault, the machine will be returned to the owner.

LG provides an extended warranty on the motor and control module. These components are the most common source of manufacturing defects. Warranty repairs for these components are rarely denied within two years of purchase.

Cases of refusal of warranty repairs

A warranty is a direct commitment from the manufacturer of household appliances to eliminate manufacturing defects free of charge by repairing the equipment or completely replacing the device. To qualify for this guarantee, it is important to adhere to the terms and conditions specified in the warranty card. For example, a washing machine must be installed by a qualified specialist who is certified to perform this type of work.

If you connect your LG washing machine to the power grid yourself, you shouldn't count on warranty repairs. The manufacturer isn't responsible for your actions and may attribute any future malfunction to improper installation. The company guarantees the work of its certified technicians and therefore requires customers to have their washing machines installed by professionals. Otherwise, the warranty will be void.

The buyer will lose the right to warranty service if:

• the automatic washing machine was connected to the socket via an extension cord;
• items not intended for automatic washing were spinning in the drum;
• the owner disassembled the body of the machine, trying to repair the device;
• the washing machine broke down due to force majeure (flooding of the room where it was installed, fire, etc.);
• the car was used by the owner for business activities;
• The transport bolts were not removed from the washing machine before the first start;
• The warranty card was filled out with errors.

In Russia, the warranty applies exclusively to LG washing machines imported into the country through official channels. Each machine must have a certificate of conformity. Therefore, be sure to check the accompanying documents before purchasing to avoid purchasing an unlicensed device.

All official LG washing machines are supplied with the EAC or RST conformity mark.

The manufacturer reserves the right to refuse free repairs if the label indicating the model and serial number of the washing machine is damaged. Therefore, it is important to maintain the condition of the label and not damage it.

If you're sure the defect is covered by the warranty, contact an LG service center as soon as possible. Be prepared to show the technicians your warranty card and purchase receipt. Without these documents, LG representatives may refuse to provide free service.

   

Readers' comments