Candy washing machine error codes
Most Candy machines display error codes. This is a very convenient feature of washing machines. If something breaks or a malfunction occurs, the self-diagnostic system notifies you by displaying a series of letters and numbers on the display.
In models without a display but with a self-diagnosis system, error information is transmitted by flashing indicators. This flashing pattern contains a code. The error code will help identify the malfunction.
This feature will be very helpful for anyone repairing a Candy washing machine, whether it's a professional appliance repair technician called in to fix the problem or the machine's owner themselves. But to understand the problem, it's important to know what each code means. We've written this article to provide you with this information. Below, you'll find tables listing all the errors, their detailed descriptions, and possible causes. These tables are divided by Candy washing machine model.
Candy ActivaSmart washing machine error chart
| Code | What's the problem? | Why did this error occur? |
| E01 | There's a problem with the washing machine's door locking device (UDL). The door won't stay closed. The buttons don't display any lights. | The door lock may be faulty. It should be checked, as well as the integrity of the wiring. It's also worth making sure the electronic controller is working properly. |
| E02 | Water intake issues. Water may not be reaching the washing machine's drum. The required amount of water is not being delivered within the set time. This means there is less water than required to complete the program. The amount of water required for the program has been exceeded. | The fill valve is clogged or stuck. The fill valve is faulty. The level sensor (level relay) or its connections are damaged. The electronic controller is broken. |
| E03 | The water does not drain from the washing machine at all or does so too slowly. | The drain pump wiring has been broken, damaged, or malfunctioned. The washing machine's water level sensor has failed. For example, it may be sending incorrect signals. The drain system may be clogged. The drain pump pipes, hose, or filter may be clogged. |
| E04 | There's a problem with the inlet valve. The amount of water in the washing machine's tank required for the program to run has been exceeded. The level switch indicates there's too much water in the machine's tank. After three and a half minutes, an error appears on the display. | The fill valve is stuck open, and water continues to fill despite a signal to stop filling. The controller that regulates the fill valve could also be faulty. |
| E05 | The water isn't heating to the required temperature. Error "E05" appears on the screen. | The heating element (TEN) or its wiring and contacts have failed. The controller may also be broken. The temperature sensor may be faulty. When checking with a tester (multimeter), ensure that the resistance is approximately twenty ohms at an average room temperature. It is necessary to ensure that the program selector motor is operating properly. The voltage required for its operation is 220 volts. The winding resistance is approximately 15 kOhm. Additionally, ensure that the indicator and control units are functioning properly. |
| E07 | The electric motor is running too fast. The washing machine's electric motor attempts to start three times. Then, the wash cycle is interrupted and the message "E07" appears. | The tachogenerator is broken. The winding resistance of this component (if it's working) is approximately 42 ohms (for a CEZET motor). For a HOUVER electric motor, it's 156 ohms. This type of malfunction is often caused by the tachogenerator core, which is damaged. |
| E09 | There's a problem with the washing machine's motor. The motor shaft isn't turning. An error message appears, the designation of which you can see in the adjacent column. Automatic testing continues. | Control unit failure or triac malfunction. |
Error codes for Candy's Aquamatic washing machines
Error codes for Aquamatic washing machines don't have a display. Therefore, error codes are transmitted via a blinking indicator light., which is located in the lower left corner of the control panel. Deciphering the blinking pattern is quite simple. Simply count them. The error code is determined by the number of times it blinks. For example, if it blinks five times, then goes out for five seconds, and then repeats, it's error number 5, and so on.
| Error code table Aquamatic washing machines | ||
| Code | How many times did the indicator light come on? | What failure or breakdown occurred? |
| 0 | The indicator lights continuously. | The control module has broken down or its normal operation has been disrupted. |
| 1 | The indicator lit up once. | The door locking device (UBL) of the washing machine has broken, the contacts have become damaged, the wires have become unusable, etc. |
| 2 | Two indicator flashes | The water takes too long to fill, or doesn't fill at all. The water supply is shut off (you need to open the tap on the water supply pipe). Or the inlet valve is faulty. The level sensor (level switch) may also be faulty. The water pressure in the water supply may be too low, or the inlet hose may be pinched. |
| 3 | Three flashes | The water didn't drain in the required time. The drain pump may have failed or its contacts may have become damaged. Its filter or the drainage system pipes may have become clogged. |
| 4 | Four blinks | Too much water has been poured into the tank. This could be due to a clogged fill valve, a faulty level sensor, or a faulty wiring harness. |
| 5 | Five | The temperature sensor has short-circuited or broken. |
| 6 | Six times | EEPROM memory failure. Most likely, there are problems with the control module. |
| 7 |
Seven |
The electric motor is stalled |
| The UBL is fixed in the closed position due to its blocking. | ||
| 8 | 8 | Short circuit or open circuit of the tachogenerator. |
| 9 | 9 | The electric motor's thyristor has broken. |
| 12 | 12 | Problems with data transfer between the indicator and control modules. Connection interruption. |
| 13 | 13 | Problems with data transfer between the indicator and control modules. Connection interruption. |
| 14 | 14 | Failure of the control module or its contacts. |
| 15 | 15 | The control module has failed or the program has crashed. |
| 16 | 16 | The heating element is shorted or broken |
| 17 | 17 | Incorrect information from the tachogenerator. |
| 18 | 18 | The control module has failed. There are problems with the electrical network. |
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