Door error in washing machines

Door is one of the most telling errors in washing machines from Samsung, Indesit, Ariston, Atlant, and others. When the washing machine displays "door," those with a basic understanding of English understand that "door" means a door and that there's a problem with the door. But not everyone understands what these problems are. In this article, we'll take a detailed look at what this error means for washing machines of various brands. We hope this information is helpful.

On Indesit washing machines

Many users complain about Indesit washing machines, saying they're poorly made, with one thing breaking, another. We won't discuss the quality of these washing machines here, but we will focus on one common problem, which, incidentally, triggers the "door" error code. This problem concerns the door locking mechanism of the Indesit washing machine.

The problem is that the locking mechanism inside the hatch cover of these machines is poorly designed. The pin that holds the spring-loaded hook periodically pops out, causing the hook to no longer lock the hatch cover closed. If this happens to you, don't bang on the hatch door out of frustration, but try the following.

1. Disconnect the Indesit washing machine from the power supply.
2. Remove water from the washing machine through the waste filter.

Most often, the door error appears before the machine fills with water, but if you're unlucky and the code appears in the middle of a wash, you need to carefully remove the water from the drum, avoiding spilling it all over the place.

3. Unscrew the fasteners holding the hatch and remove the hatch.
4. Unscrew several screws holding the hatch halves together.
5. Insert the popped out axle into the groove as shown in the figure below.
6. Put the hatch back together.

If the door mechanism is working properly but the door won't lock, you need to check the Indesit washing machine's door locking device (HLD). The HLD (door locking device) also breaks down quite often, but it's not the only reason for the "door" error. Read this article to learn how to troubleshoot and fix HLD, electronic module, and other problems. The washing machine door won't close..

On Samsung machines

On Samsung washing machines, the "door" error isn't the only one that indicates problems with the door lock. There are also codes de, Ed, dE1, and dE2, all of which essentially point to the same issue—the door lock. Errors door, de, Ed, dE1, and dE2 may appear as follows:

• the door doesn’t want to lock at the very beginning of the wash cycle, no matter how hard we press it;
• it is impossible to open the door after the washing process is completed;
• The washing machine initially locks the hatch, but then the lock disappears, and the Samsung washing machine freezes, displaying the specified code;
• the hatch hook does not fit into the locking device hole;
• multiple appearance and disappearance of this code during the washing process, sometimes this happens 5-7 times per washing cycle.

Now that we've listed the situations in which this error occurs, let's look at what to do in each situation, one by one. Let's start with the most common scenario: when the hatch is physically closed, even if it clicks, the machine still displays the "door" error. In this case, you need to check and repair the door lock. You can read about how to do this in the article. Washing Machine Door Lock – How to Replace the Door Lock?

If the door refuses to open after the wash cycle, the problem is again with the door lock system. However, be extremely careful; after the wash cycle, the door lock system of any washing machine will keep the door tightly closed for a while—this is normal. If ten minutes after the end of the program the washing machine Samsung won't open the hatch, you might want to think about repairs.

A door malfunction in a Samsung washing machine can be caused not only by electrical but also mechanical reasons. For example, if the latch hook on the door cover simply doesn't engage the opening in the door lock, it means the hinge holding the door in place is deformed. This happens quite often, especially if you have small children who like to play on the door. There's only one solution: replacing the hinge.

Here's a tip. Samsung washing machines have rather flimsy standard hinges, but recently they've started producing reinforced versions made from a special alloy. Buy one of these, and you'll never have such problems again.

The worst case scenario is when the door error keeps coming back on a Samsung washing machine. This means there's a loose connection somewhere between the door lock and the control module. You'll have to remove the door lock, test its contacts with a multimeter, and then test the wiring from the door lock. In this situation, it's best to leave this work to a professional.

The Atlant washing machine also has similar problems, so we decided not to dedicate a separate section to them in this article. We'll just say that the Atlant washing machine has incomparably worse expert reviews regarding the repairability of individual components, including the door lock and control module, but that's a topic for a separate article.

On Hotpoint-Ariston washing machines

Regarding the specifics of the door error in Ariston washing machines, it's worth noting that everything we've discussed above also applies to this brand's "home helpers." However, as usual, there's one "but." In Hotpoint-Ariston washing machines, the door error rarely has nothing to do with the door or the devices that control it. Error door on Ariston may appear due to poor contact of one of the motor brushes. How to find and fix this contact?

In this case, you need to access the motor through the bottom of the washing machine. Unscrew the motor mounts and disconnect the connector with the wires. Remove the motor and inspect its brushes, including the wiring that powers them. The brushes may have been worn during the washing machine's operation, meaning they should be replaced to avoid future repairs. How to change washing machine motor brushes, read the article of the same name published on our website.

To summarize, the door error message can manifest itself in completely different ways on washing machines of different brands. Most often, it actually indicates a problem with the door or the door lock, but in some cases, the causes of this error are quite unexpected.

   

1 reader comment

1. March 31, 2018 at 1:46 PM

   Valery:

   Thank you for the invaluable information: "The door error on Ariston motors can be caused by poor contact with one of the motor brushes." It was very helpful in restoring my 2003 ARISTON AVSD 107 EX! Incidentally, this was the first and so far only problem I've encountered in 15 years of use!

   Answer