The Candy washing machine does not spin or drain water.

What should you do if your washing machine stops during a full cycle and refuses to continue? There can be various reasons why your machine may be stuck. Let's figure out why your Candy machine won't spin or drain, what to do in these situations, and what to check first.

Why did the equipment fail?

If your washing machine is quite old, a symptom such as "freezing" with a full tank and refusing to drain could indicate a problem with virtually any component. You'll need to inspect each component one by one to determine the cause of the malfunction. If your machine has been in use for less than two or three years, it's best to focus on the typical problems associated with Candy appliances. First of all, you should check the washing machine's waste filter.

Most often, the washing machine cannot get rid of the water in the tank due to a clogged drainage system.

The easiest place to check is the dustbin. Perhaps a foreign object, like a baby's sock or a handkerchief, got stuck there during a recent wash. If you haven't cleaned the filter in a while, it could be clogged with debris, threads, lint, and hair.

A crumpled handkerchief or sock stuck in the drain hose or clogging the debris filter will obstruct the water drainage. Therefore, it's logical that the machine won't be able to start the spin cycle.

In any case, you'll have to drain the water from the tank yourself. What should you do first? First, prepare a shallow, large basin to collect the liquid. Carefully tilt the machine backward and place the basin underneath. Second, cover the floor around the machine with dry rags.

Next, you can unscrew the filter plug. Remove it gradually, first a quarter of the way, then halfway, and then completely. Catch all the soapy water in a bowl. Then inspect the filter element and drain hole. If you find a "lost" sock or a lump of debris, you can assume the cause of the problem has been resolved. If there's no blockage in this area, you'll need to check other parts of the washing machine.

The following parts of the Candy washing machine need to be inspected:

• drive belt;
• drain pump;
• tachogenerator;
• electric motor;
• motor brushes;
• control module.

If any of these components fail, the washing machine will not drain or spin. When checking, proceed from the simplest to the most complex.

Pay special attention to the belt

Inexpensive Candy models have two weak points: the motor and the drive mechanism. Both the design and the quality of these components are disappointing. According to statistics, already in the first year of operation, one in 14 washing machines begins to have problems with the motor, drive belt, or tachometer.

It's precisely because these components fail that the machine may stop with a full water tank and not spin. It's best to start troubleshooting with the drive belt—it's the easiest to access. The procedure is as follows:

• turn off the power to the washing machine, close the inlet valve, disconnect the drain and inlet hoses;
• Place the washing machine so that you have free access to all sides of the body;
• unscrew the bolts securing the rear wall, remove the panel;
• inspect the interior of the machine.

After removing the rear panel, you can see the large and small pulleys, the belt stretched between them, the tank, the electric motor, the heating element and the drain pipe.

First, check the drive belt. It might have come off the "wheel" and be lying underneath. Then it'll immediately become clear why the machine stopped working.

If the belt is tight, rotate the large pulley first to the right, then to the left. The "wheel" should rotate with a certain amount of force, and the elastic band should be sufficiently tight. If it bends or shifts, it will need to be replaced.

A loose drive belt prevents the motor from spinning the drum to the required speed. The washing machine is unable to spin. This causes a system error, causing the machine to freeze mid-cycle.

Some DIYers on forums suggest not replacing the belt, but saving money by tightening the engine mount to move the pulley a few millimeters. This achieves the desired elastic tension. However, this solution only lasts for a few months, after which the problem recurs.

Take a closer look at the pump

Next, check the drain pump. Candy washing machine pumps aren't particularly reliable, so they can easily fail after a few years of use. Besides the part burning out, failure can also be caused by debris clogging the element or wrapping itself around the impeller.

Installing a washing machine too far from the sewer system will cause the pump to break down faster. The length of the drain hose should not exceed three meters, only then will the load on the part be acceptable. If the hose extends 4-6 meters, it's not surprising that the pump will fail after a couple of years of use. Therefore, pay special attention to this when connecting the equipment.

To inspect the pump:

• de-energize the machine;
• turn off the water supply tap;
• remove the trash filter (according to the rules described above);
• Look into the resulting hole. Ideally, there should be nothing there except the impeller. If there are any foreign objects or clumps of debris, remove them;
• remove the powder receptacle from the housing;
• Cover the floor with a blanket and carefully place the washing machine on its right side;
• remove the tray, if present;
• Take a photo of the wiring diagram for the drain pump;
• disconnect the wiring;
• loosen the clamps holding the drain pipe and hose to the element body;
• remove the pipes from the pump;
• remove the pump from the machine;
• clean the impeller from debris and tangled hair;
• pry up the special latches to open the body of the part;
• Inspect the integrity of the mechanism and rubber gaskets, clean out any accumulated dirt.

If the drain pump was clogged, cleaning it may restore the machine's functionality. So, reassemble the part, replace it, and reconnect the removed hoses and disconnected wires.

If no debris is found in the pump, you'll need to check the electrical components. For this, you'll need a multimeter. Set the tester to voltage measurement mode and place its probes across the pump contacts. If the device's screen displays a zero or a one, the motor is burned out and will need to be replaced.

Testing the engine

The motor, tachogenerator, and brushes will need to be inspected through the bottom. Since the pump was checked previously, the washing machine is correctly positioned, on its side, and the drain pump and hose are disconnected. Therefore, the next diagnostic step will be disconnecting the wiring from the motor, unscrewing the bolts holding it in place, and removing the component.

To easily remove the engine, push it back, gently pull it down, and then pull it towards you.

After removing the motor, locate the Hall sensor. It looks like a ring. Disconnect the part and test it with a multimeter. If the tachogenerator is OK, remove the brushes and inspect them. If the graphite rods are clearly worn, replace them.

If new brushes are not required, check the resistance of the motor's stator and rotor windings with a multimeter. Once the fault is identified, you'll need to decide whether to replace the unit or buy a new machine.

The "brain" of the machine

Fortunately, the main unit of Candy washing machines rarely fails. However, if all other possible causes have been ruled out, the electronics will need to be checked. It is likely that the control module is “to blame” for the fact that the washing machine does not spin or drain water.

The main problem is that it's impossible to access the module, much less diagnose it, without experience and skills. In this case, it's best to call a technician. A knowledgeable specialist will check the control board and provide repair recommendations. Of course, you'll have to pay for the service, but it's better than completely damaging the washing machine's "brains" with an incompetent inspection.

Trying to tinker with the electronics of a washing machine yourself is risky and can only make the situation worse.

Now it's clear what to do if your Candy washing machine suddenly stops and can't drain the water from the drum, and you can start the spin cycle. First, you need to drain the machine and check the drainage system for blockages. Next, perform a more comprehensive diagnostic: inspect the drive mechanism, test the motor, and check the tachometer. In most cases, you can fix the problem yourself, but you'll still need to call a technician to repair the control module.

   

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