What to do if the washing machine freezes?
Is your washing machine frozen? Don't panic and call a service center. First, calm down and think logically. First, you need to take steps to prevent the problem from getting worse, then research common problems that can cause your "home assistant" to freeze, then find the cause and, if possible, fix it. As you can see, there's a lot to do, so let's get started!
In what cases can the machine freeze?
If your washing machine suddenly freezes, unplug it. There's a chance that turning it on again and running the wash cycle will resolve the issue. If turning it on and off doesn't help, you'll need to remove water from the drum and dirty laundry from the tub. This is very easy to do:
- There is a drain filter at the bottom of the machine body (usually in the right corner), open the protective cover;
- Next to the large drain plug there is a small hose with a plug sticking out;
- we place a basin under it with one hand, and with the other we open the plug located at the end of the hose and drain the water;
- After the water has been removed, you can open the hatch cover and remove the laundry.
Please note! The door lock will only allow the lid to be opened after the machine has been turned off and the water has been drained, and then only after a certain amount of time.
Modern automatic washing machines are quite complex devices filled with electronics, so there can be plenty of reasons why they freeze. Moreover, The more different sensors and other elements a machine has, the more reasons there may be for it to freeze. Washing machine repair service center specialists identify a number of main reasons why a washing machine might suddenly freeze.
- The maximum drum load has been exceeded.
- Made a mistake in choosing the washing mode.
- There were problems with the hatch closing system.
- The drainage system is clogged.
- The inlet valve is faulty or there is no water in the system.
- There were problems with the pump and the engine.
- The electronics are malfunctioning.
How to find the cause of the breakdown?
Troubleshooting the problem that's causing a freezing machine is often complicated by the fact that it doesn't display any system errors and can't run self-diagnostics. You have to act virtually blind, relying solely on logical thinking and expert advice. A fair amount of information about the problem can be gleaned by observing the machine's behavior in the last 20-30 seconds before it freezes, but sometimes the machine freezes immediately after being turned on. What should you do in this case?
If the machine freezes immediately after turning on, the problem lies either in the electronics, or in the door locking device, or in a user error. The washing machine will warn you of any user error, such as overloading the drum or selecting the wrong program. In this case, the display will show system error code, which, once deciphered, can help you figure out what went wrong. Only after the machine returns an error will it freeze.
A broken sunroof lock is also more or less straightforward. If it's broken and doesn't lock the sunroof, the machine will also display an error code. You can confirm that the lock isn't working by trying to open the sunroof. If this works, the cause has been found. If the sunroof lock is working properly and no system error appears on the display, the problem is with the electronic control unit. What should you do? How can you check the electronic control unit for proper operation?
- If the car is frozen, we de-energize it.
- We take out the powder tray.
- We unscrew the fasteners holding the control panel and gain access to the control unit.
- We arm ourselves with a voltmeter and check the resistance of all the contacts of the control unit in turn, starting with the on/off button.
Important! When using a voltmeter, remember to visually inspect the contacts for carbon deposits and oxidation; this type of failure usually shows itself.
In the event that the washing machine started the washing program, but after some time it froze, that is, in fact, the machine stopped during washing, we're talking about completely different causes of the breakdown here. It's important to find out what exactly was happening immediately before the freeze, what sounds the machine was making, and at what stage of the washing process did it occur?
- If you turned on the machine, set a wash program, the program started, you heard a soft hissing or cracking sound, and then the machine froze, there's a problem with the inlet valve or the water supply system. The machine failed to fill with water and froze, usually accompanied by an error code appearing on the display.
- If water does fill the tank, and then a loud hum or cracking noise is heard, some time passes, and the drum still does not start to rotate, it is very likely that the problem is in the motor.
- If water fills, the drum rotates, and the wash cycle completes, but when it's time to drain the used water and fill it with clean rinse water, the machine freezes. This is clearly a drainage issue. This could be caused by a clog in the drain system or the pump.

To determine whether the washing machine's electric motor or pump is working properly or not, you need to access these components and measure their resistance. In most cases, check the engine The washing machine's motor can be accessed through the bottom of the machine. Unscrew a few screws, remove the bottom, and you'll immediately have access to the motor and pump. Measure the resistance with a multimeter to determine whether these components are working.
What should I do with the problem I've found? Should I try to fix it myself?
Finding the cause of a frozen washing machine yourself is completely different from fixing it. By repairing it yourself, you run the risk of making the problem worse and ultimately sending your "home helper" to the dump. In our opinion, saving money should be done wisely. If one of the components or electronics of your washing machine breaks down, it is better to entrust it to the hands of a professional., but if the problem is not so serious, you can repair it yourself.
You can do it yourself, for example, clean the hose washing machine to ensure unobstructed drainage. You can also, and even should, do it yourself. clean the drain filter Or the sewer. If the water doesn't drain freely, the machine won't work. As a result, it might freeze. Replacing the inlet valve is a real money-saving measure, as even a schoolchild can do it. What should you do?
- Remove the top cover of the washing machine.
- In the place where the inlet hose is connected, we find the inlet valve.
- We disconnect the wires, remove the fasteners and unscrew the old valve.
- We purchase a new fill valve and install it in reverse order.
To summarize, to answer the question of what to do if your washing machine freezes, you should seek help from specialists who offer the only correct course of action. However, it's important to know the limits of DIY. Don't attempt complex repairs yourself; it's likely to end badly. Act wisely, and your washing machine will be fine.
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27 reader comments
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These are useful tips for those with skilled hands. Thanks, I can still find something.
I've encountered this problem with my Zanussi fjs-1197w washing machine. I understand it's a programming issue. Everything works fine until the rinse cycle, but when the rinse cycle starts, something strange happens. The washing machine fills with water as expected, but simultaneously drains the same water. The process seems endless (filling and draining simultaneously). What should I do?
Arthur, here is an article that writes about this: https://guide.washerhouse.com/en/zalivaet-i-slivaet-vodu/
Nothing is said about Ardo.
My LG washing machine fills with water, but the drum doesn't spin, but when it's time to drain, the water drains. What should I do? Please help.
Has anyone else encountered the following problem? My Whirlpool washing machine starts the selected cycle (be it wash, rinse, and spin, or just drain), then suddenly clicks and stops. The timer starts running, the timer counts down, and the machine doesn't wash, rinse, or drain. When I restart any cycle, it either starts the same cycle again, or stops working altogether.
Hello, did you fix the washing machine?
When I started the machine, the child lock light came on and it got stuck in a wash cycle - and the water was boiling hot!
Help!) Indesit top-loading washer. It washes and then starts cycling through programs. It doesn't continue the wash cycle.
Hello, I'd like to ask a question about my Indesit washing machine. I replaced the drum bearings. I reassembled it, plugged it in, and set the express wash program. The machine started spinning quickly, then stopped, and that was it. Only then did the drain cycle turn on and then stop by itself.
The software control does not light up, the pump is running, water is entering the drum, the valve does not work, what should I do (Indesit machine)?
Good evening, my Siemens washing machine. It washes for 5 minutes on any setting and then stops. What's going on? The display says nothing. The time stops.
Has anyone had this happen?
How is the drain position of your washing machine?
Hello! I have the same problem as Anna. It washes for 5 minutes on any setting and then stops. The display says nothing. The time freezes. My machine is an Electrolux 1275. I turn it on any setting, it starts, then freezes after 3-5 minutes. After a minute, it tries to continue, then freezes again. I called a technician, changed the brushes on the motor, washed it five times, and then the same thing happened again. What the hell?
Hello! I have a Hotpoint washing machine. I select a cycle, everything works, and the wash cycle ends. The display shows one minute left, and then the machine starts filling with water, spinning the drum, draining, and so on for several hours. Is this normal? If not, what could be the cause, and can I fix it myself?
Buy another car, just not a Hotpoint or an Indesit.
It froze at 44 minutes and that's it. It doesn't do anything. Beko washing machine.
I have a Midea machine. The problem: I set it for about 1 hour 10 minutes. It washes in 1 hour 40 minutes, and it varies…
Or the timer freezes (stops). And it keeps erasing. What's the problem and how to fix it?
Hello, I have the following problem: I set the machine to wash, it washed, but the door won't open. Then I set it to spin and drain. I selected 1,000 rpm and turned it on. The timer came on for 12 minutes, then it went to 8 and the timer stopped. The machine spins as if it were washing, but the display shows that it's spinning and the water is hot. It's a Beko machine.
Hello, I have the following problem: my Hotpoint Ariston washing machine fills with water and then stops. It spins 2-3 times and then stops again until the next cycle. Then it does it again. Could you please tell me what's causing this?
I washed my Whirlpool 308E. I set it to spin mode, but I can't turn it on. The spin indicator and speed indicator lights are on.
Hello!
I had a problem: the machine finished washing but didn't spin the laundry. I set it to spin, but when I turned on "drain and spin," it started a regular wash cycle.
My Samsung washing machine is intermittently washing and not washing. It's freezing. What's causing this?
Hello, my Midea washing machine is displaying a 20-40 degree error. Can anyone tell me what to do?
Rats can eat the wiring
What should I do? My washing machine finished washing and I accidentally pressed pause (I'd already taken out the laundry), and now it won't turn off. The door-close button is lit, and the pause button is on?
I pressed the super rinse with pre-wash. Instead of cleaning (intensive, without wrinkles), the LD machine froze, the display showed CL, and the wheel did not respond.